Airbnb: My Top 10 Tips for Hosts

October 12, 2017 Posted by Tyler Cruz

In my previous Airbnb post, I wrote about the various pros and cons to running an Airbnb listing. If you haven’t yet joined Airbnb and are on the fence, be sure to check that post out as it should give some good insight as to whether it will suit you or not.

In this post, I will share my top 10 tips for being an Airbnb host starting by adding scented candles to bathrooms and kitchen to cover bad smells. As a reminder, I have been a superhost and operate a listing in the summer – a large room in our house. I have not personally hired a maid service so I am not including that here as I only want to provide tips that I have personally done myself.

1. Perfect Your Listing

Think of your listing on Airbnb as one big ad – it is your one chance to attract attention from potential guests and convert them into booked guests.

You should sit down and put in as much effort as it takes to “perfect” your listing. This means having good photos (which is another tip further on), writing an accurate, descriptive, and inviting description, offering a competitive price (do research on your neighbouring listings), and filling out every possible field that you’re allowed to. It is important you don’t oversell your place because while you may convert guests this way, if they are expecting a 5-star resort and arrive to a 2-star dump, you can be sure that they will leave you a bad rating and review.

Airbnb offers a lot of customization for hosts, so take advantage of every one of them. Don’t leave any field or option unchecked. Be honest, too. Do you hate kids? Don’t allow them then. Will you rarely be home or be unlikely to socialize with guests? Mention this. Do you have a bird that is quite ‘talkative’? Be sure to mention this, although write it in a positive light.

You only have one chance to convert guests as they will be unlikely to ever be on the fence; they will either think your listing is perfect for them, or they will quickly hit back and move on.

2. Buy a Digital Lock

One of the best purchases I have ever made was purchasing a digital lock for my front door. I have this Schlage lock which is available on Amazon which costs (at the time of this writing) $180 USD. You never have to worry about keys again, can easily change the combination, offer multiple combinations for different users, etc. It will even automatically lock itself after 30 seconds after shutting the door in case you or your guests forget to lock it.

If you want to spend more money, you can get locks that you can control via the Internet and even get logs of entry/exits, etc. I purchased my lock 2 years ago and haven’t had to change the batteries once, which is amazing since it has a motor inside and is used a LOT since I run a homestay plus an Airbnb.

Even if you don’t run an Airbnb or homestay, I highly recommend upgrading to a digital lock. I can’t live without it now. It’s also very easy to install, only about 10% harder to install than a regular deadbolt.

3. Invest In a Good Bed and Sheets

As a guy, I didn’t realize how important this was at first. After all, I’m no Martha Stewart. But you’re running a bed and breakfast for God’s sake, and people are booking your place so that they have a place to sleep.

I made a HUGE mistake when I first got my listing ready, and that was purchasing a brand new bed and frame… for a DOUBLE (Americans call it a ‘full’ I think)! I have absolutely no idea what I was thinking, apart from probably justifying it with the price. Plus, a double looks plenty big when you’re at the store… and it’s not for me so it should probably do, right? Well sure, it might suffice – after all I’ve had not a single complaining about it so far and a 5-star rating, but if you’re spending $500 for a new double, you might as well spend another $75-100 and get the queen, or if you have adequate room, spend the $150-$200 more and get the king.

We easily had room for a king but I got the double! Stupid, stupid, mistake.

In addition to the bed itself, be sure to splurge on quality linens, bedding, and pillows. Guests will notice the difference.

4. Communicate Well

Avoiding misunderstandings and maintaining a 5-star rating requires good communication. This means contacting your guests BEFORE they arrive and asking if there’s anything they need and perhaps tactfully finding out why they are coming. For example, if somebody is coming for a funeral you may want to hide the champagne glasses and replace them with extra boxes of kleenex and a greeting card.

Find out what time your guests expect to be arriving so that you can make sure you’re available to let them in. Have your phone ready hours before they arrive in case they need to contact you for directions or to let you know that they will be arriving late or early.

You will also be getting guests from all over the world, and some will not speak very good English (some will barely speak any at all), so it is doubly important to communicate clearly.

5. Take Very Good yet Accurate Photos

For a while, Airbnb was offering free professional photography services by local photographers in your area to take photos of your listing. Why did they do this? Because they know how important photos are to convert guests to make a booking. While I don’t think they offer this anymore (I could be wrong), it doesn’t mean you can’t hire somebody yourself – although this isn’t necessary.

What is important is that you take very good photos of your listing from multiple angles, and don’t skimp on the photos (but don’t overload them with photos either – avoid having the same portion shown in multiple shots). At the same time, make sure that the photos are a realistic representation of what your guests can expect when they arrive. We all know the comparison to online dating when people have a photo showing them as young and attractive, only to show up as an obese 50-year-old.

It’s fine to Photoshop your images to improve the lighting and whatnot, but make sure guests won’t be disappointed when they arrive.

6. Write a Guidebook

I wrote a guidebook in Word, printed it out and placed it in plastic sleeves, then placed them into a binder. I put an Airbnb label on the front and I place this binder on the coffee table in the listing.

It is about 14-15 pages long and starts off with the essential information they need to know such as house rules, the wi-fi password, the code to the front door (see the digital lock tip mentioned earlier), and what time we offer breakfast to. It then has recommendations to local restaurants we enjoy with their address, website and phone number, then recommended attractions.

This not only is a great resource for guests, but also saves me time as when I’m showing them the tour I often just point to the book and say “it’s in the guidebook”. You only have to make this once so it’s definitely worth doing.

7. Don’t Accept Guests Without Any Reviews

Airbnb actually encourages hosts to give new guests a chance, but of course they would say that as they would then have a new customer.

I’ve only ever accepted a guest without any reviews once, and that was my very first guest. Since I was a brand new host, beggars can’t be choosers and it was only fair. But I will NEVER accept guests without 100% perfect past reviews. There’s simply no point – it’s too much risk.

First-time guests may not understand how Airbnb works and expect you to clean their room everyday, or don’t understand boundaries, etc. Or they could just be horrible guests – who knows, since they’ve never been rated before.

And obviously never accept anyone that has had anything but 5 stars.

8. Overdeliver

You are running an Airbnb to make money. I get it, trust me. But what’s more important than receiving your money? Your rating, because without a 5-star rating, you will not get any more bookings, and that means no more money.

In order to protect your 5-star rating, you need to overdeliver. Give your guests an experience that exceeds their expectations. Could you charge 10% more a night for your listing? Probably. But should you? In my opinion, it’s not worth trying to squeeze out every last penny you can get if it means a higher risk of losing a star.

Little things can do a lot. For example, I buy little champagne bottles and put out glasses for our guests – this isn’t mentioned in the listing, so it’s a nice surprise for them which they always appreciate. One time we had a dog come with guests and I put out doggy treats and doggy bags for them – this cost me maybe $0.50 (I already own a dog) but they loved it and it made their stay from that simple gesture.

9. Make Sure You Have Time to Clean

I actually block off the day before and after bookings (this is an option within Airbnb that automatically blocks these days off on your calendar) so that we have adequate time to clean the unit. Otherwise, it’s too much of a time crunch. For example, if your checkout time is 12pm and your check-in time is 1pm, that only leaves you 1 hour to completely turn over the listing – that’s not enough time to clean the bathroom, vacuum, wipe things down, etc. not to even mention the laundry which will easily take hours since you will have multiple loads.

You could set your check in and out times further apart, but even then you’d only have 3-4 hours and sometimes guests arrive early so it’s still a time crunch.

If you do allow back-to-back bookings, just be 100% sure you can clean it properly in time. If you do this, you will likely want to buy 2 of everything so that you can just swap dirty towels for clean ones, dirty bedding for clean ones, etc.

10. Give a Proper Greeting and Tour

When guests arrive, I always greet them with a hearty welcome and handshake, and even offer to help them with their luggage if they’re female or older. I am enthusiastic and smiling and ask them how their trip is going and what they have planned.

I show them their room and ask them if they have any questions, then offer them a tour of the rest of the house. This process generally only takes about 10-minutes, but in my opinion it is a very important process. First impressions count for a lot, and doing this will also eliminate many potential issues later on since you’ve already covered them during your tour. For example, I make sure guests are aware to close the kitchen door when they are eating so that our dog doesn’t steal their food or beg from them.

I hope at least one of these tips can benefit you in your Airbnb adventures!

Posted: October 12th, 2017 under Miscellaneous 1 Comment

So What the Hell Happened? Part 5 of 5: Fiverr!

October 9, 2017 Posted by Tyler Cruz

You’ve made it to the final post in my “So What the Hell Happened?” series. So far I covered: how my online income dwindled to nothing while struggling with serious medical issues, my dog sitting business, becoming a homestay host and looking after international students, and running an Airbnb.

In this last post of the series, I will talk about my adventures on Fiverr, the freelance site where you can sell your soul for $5 a pop.

That’s right! I resorted to freelancing! Me! In fact, I was so ashamed and embarrassed that I make an account with a fake name and image in order to hide my true identity. There was a benefit to this that I will touch on later though.

When I registered on Fiverr as a freelancer, I didn’t know what would happen. All I knew was that I was still broke and needed to find another way to bring in more cash to pay the bills. I figured my chances of making anything were small, but also knew I had nothing to lose. I had used Fiverr as a buyer before, so I was already familiar with it.

Starting Out

I chose a gig that seemed like it had a decent amount of demand for, that I actually enjoyed doing, and that I was half decent at but by no means an expert or even close to one. My gig will remain private as I don’t want a hundred people trying to copy me exactly

I spent a fairly long time on my gig’s description, username, avatar, and packages, and I set my price to a flat $5. I would cover most types of work for that $5, only raising it to $10 or $15 if the job was very difficult. I also offered a 100% satisfaction guarantee – if they weren’t satisfied I wouldn’t charge them.

In the beginning, I would often spend 6-8 work hours to complete a $5 gig. Sometimes I’d spend 2-3 days. I remember one time I spent a week working on a big project for a client (for like $10-$15) and in the end, after working all day and night for a week, he backed out because he thought I was nickle and diming him as he thought it was only worth $5.

So why did I slave away at prison-level wages?

Simple – my goal wasn’t to make money at that point, but to build up my reviews. The hardest thing when started out as a freelancer, or any review or rating-based service or medium, is to build up your number of reviews. It’s a chicken and the egg scenario – you need reviews to get work, but nobody will hire you because you have no reviews.

I needed to give people a reason to take a chance on me, and that reason was super cheap work (low risk for them), and a money back guarantee. My delivered product was also of the utmost quality, but they wouldn’t know that until they received it.

Fiverr’s Fee

Fiverr double-dips in that they take a 20% cut from the seller, and then also charge extra fees to the seller on top of that. I find this pretty greedy and the 20% is really a huge cut (on a $30 order you’ll only receive $24), but at the same time they are sending you paying clients, which is not to be underrated.

It would be nice if they changed the scale at which they took their commission though, so perhaps on orders of $50-$100 they take a 15% cut, a 10% cut on $100-$300, etc. Because it makes it difficult to make higher-priced services as they are always taking the same margin; a $500 order only actually leaves you with $400, for example.

The Grind

I continued to slave away on Fiverr, selling my soul $5 at a time. I would only take on jobs that I knew I could make the client 100% satisfied.

For the first 10 months of being a seller (freelancer) on Fiverr, I averaged around $2-3 per day or around $40-$50 a month. I kept at it though, as my reviews were building over time, and I did notice things to very slowly pick up. At the same time, I was improving my skill in my chosen gig and could take on more complex and involved work.

Around this time, I also was promoted to a Level 1 seller (from a New Seller) which really motivated me to push on.

Two months later, my daily average shot up to $15/day. Suddenly, in my local currency, I was making about $450 a month – and this is AFTER Fiverr’s commission.

As I did more and more gigs, I would get repeat clients which really helped to increase my number of reviews. Things continued to skyrocket, and in February 2017 I averaged $28.40 per day, yielding me with $800 in profit (CAD currency; $631 in USD).

Where I Am Now

In June 2017 I ended up making $1,801 profit (CAD), which works out to $60 per day.

I’ll be honest and say that I was very happy. I was also very proud. It was not an easy road, to climb up from the very bottom like that and to stick with it.

I am now a Level 2 Seller (and have been for quite a while), and am waiting for Fiverr to one day upgrade me to the highest level, a top-rated seller. To get to that rank, you have to be hand-picked from Fiverr staff, so there’s no metrics I can hit to achieve that designation and just have to wait and hope I get promoted. If I can become a top-rated seller, it will help me get more orders and I’ll be able to raise my price slightly.

My clients love me and I have a 100% perfect rating:

 

In fact, I’d say a good 60% of my clients end up as repeat customers:

My most frequent clients.

My clients are so happy that most will tip me and are quite generous with their tips (I have found Australians to be the best clients overall). I’ve had tips as high as $100!

While June 2017 was my best month on Fiverr yet, things plummeted dramatically in July, which brought in an average of only $12.38 per day. I am not too disappointed about this though as it was due to a number of factors.

First, as I was getting so many orders in June, I became so busy that I had to throttle them down by increasing my prices. This slowed down the amount of orders I was getting. In addition, I turned down a bunch of jobs because I was too busy with other things to do them at the time. Plus, it was just a slow month – it happens.

What’s important is that there appears to be a trend of growth over time. Here’s a graph charting my monthly profits over time (as of August 2nd):

Quite the jump over the first year.

And here is the daily average profit (in CAD) over time. Again, this was as of August 2nd, so the August daily average will obviously drop later on 🙂

I am at top of my gig’s category, as well as at the top for my gig’s search keywords.

Here is a monthly breakdown of my Fiverr earnings (including some jobs I got from my website for the same service). Longtime readers of my blog should appreciate it for historical reasons 🙂

This was as of August 2nd, 2017

Trying to Get Clients Outside of Fiverr

Because of Fiverr’s fee and the fact that I don’t like living with the possibly (albeit unlikely) threat that Fiverr could at any time ban my account, or raise their commission rates, etc., I created a website for my gig’s services in the hopes of getting clients through that and offering the same service, but without the 20% commission.

I ran some Facebook and AdWords traffic, but they did not pan out; the AdWords traffic was insanely expensive for my needed keywords – I don’t know how other advertisers can afford to pay such high rates in this niche and still profit. I will give it continued attempts every once in a while.

Goals

I would like to triple what I’m currently doing  with Fiverr. That is, to average around $150 a day, or $4,500 a month.

This is enough for me to comfortably live on, and anything above that would allow me to save money for another real estate investment.

It is not an easy feat to do, but it’s certainly possible, especially if you look at how much I grew from the first year.

This Is a True Case Study

What’s cool about this is that it’s a true case study of being able to make money with Fiverr. As mentioned in the beginning of this post, I used a fake name and avatar when I signed up, and nobody knows my account on Fiverr. I have not advertised my services on my blog or anywhere.

This means that if you’re looking to make extra cash, you can certainly do it as a seller on Fiverr.

I have made money online so many different ways since the early 2000’s, and this is just one more way to do it. Does it pay as much as a normal job? No. Not yet, anyway. Maybe check back with me in a year.

But if you’re looking to make $250-$500 a month online from home, being a seller on Fiverr is one of the easiest ways of doing it.

More Fiverr Posts Coming Soon

Since I’m pretty sure that you guys will want to know more about my Fiverr adventures, I have the following posts scheduled: Pros and Cons to Using Fiverr, Fiverr Buyer Tips, Fiverr Seller Tips – so stay tuned for those posts.

Posted: October 9th, 2017 under Miscellaneous 6 Comments

I Have Been Learning Chinese (Mandarin)

October 6, 2017 Posted by Tyler Cruz

Shortly before our first Chinese homestay student arrived about a year and 4 months ago, I decided that I would try to learn Mandarin.

I decided to do this for a few reasons. First, he was studying English and I thought it would be nice if I learned Chinese at the same time. Secondly, I have always been interested in learning Asian languages – I’ve just always thought it was a cool skill to have. Lastly, there are a LOT of Chinese where I live, so I figured it wouldn’t be a bad thing to learn.

Below is a video I recorded a while back (perhaps 10-months ago or so), so please excuse the poor audio quality as this was recorded on my webcam mic which is horrible.

There are subtitles available in the video, but you may need to manually enable them:

(Note: You may need to visit the post directly at TylerCruz.com if you’re reading this via e-mail or RSS in order to see the video.)

你好。 我的名字是Tyler。我住在加拿大。我学习中文为六个月了, 但是我觉得它很难。我从来不去过中国。再见大家.请订阅.

Unfortunately, with language, unless it’s your native tongue, if you don’t use it, you’ll lose it. And since I haven’t studied in probably 8 months now, I’ve already forgotten so much of what I learned.

I’m sure if I started studying again that I’d pick it up fast, but it is disheartening to know how easy it is to forget information you worked so hard on learning. The same goes for French – I was forced to study it in school from grades 7-12 and by the end my French writing and reading (my listening was very poor) was quite good but now I’ve forgotten probably 80% of what I had learned!

My Mandarin Learning

First, the amount of Mandarin I learned was very limited. While I’m “speaking” in the video, I could only really come up with super basic sentences on my own. When I studied, I spent the majority of my time learning vocabulary.

With Chinese, you have to memorize countless characters, many of which don’t mean anything by themselves at all and are actually just radicals. The radicals have a meaning, but aren’t an actual word. Radicals are then combined together to make a symbol which represents a word. You therefore have to memorize a different symbol for each word – it’s not like English or French where you only need to learn 26 letters of the alphabet. In Mandarin you need to learn thousands of “characters”, then associate each character with a pronunciation, then associate both with the translation!

I used the free language learning website and app, Memrise.com – primarily the app. I would lie on the couch or bed and just learn word after word. I eventually learned approximately 1,000 different words (although many of these were radicals, so not actual words yet), although now I probably only remember 300-400 of them.

Anyhow, I highly recommend Memrise. It’s similar to Rosetta Stone but completely free, and mostly run by the community. There are countless courses there and you can learn any language, or even non-language courses such as chemistry or botany.

Many of the words overlapped between courses, but in total I ended up memorizing around 1,000 words.

My Korean

Back in 2002-2003, before it was popular and “cool”, I had studied Korean. This was also before apps existed, and so I had to learn the hard way, through books and the help of some kind Koreans.

I got to a pretty decent stage at one point – being able to read and write at about a 1st-grade level, but of course I haven’t studied Korean in well over a decade so unfortunately most of what I learned has been lost. At least I can still read phonetically (my Korean pronunciation is pretty good).

Goodbye Chinese, Hello Vietnamese

I stopped learning Mandarin maybe around 8 months ago, mainly because I had studied it so much that I got tired with it, but also because both of our Chinese students are now gone.

We now have 4 Vietnamese students and so I am actually starting to study Vietnamese now! Who knows how long I’ll stick with it – but learning the fundamentals of a new language is always the hardest part, so hopefully if I get past the fundamentals then if I stop later, I can always return and pick it back up without too much added trouble.

Posted: October 6th, 2017 under Personal 2 Comments

I Say “Um” Too Much (and What I’m Doing About It)

October 3, 2017 Posted by Tyler Cruz

As you may have noticed, I have been recording a lot of videos lately – a lot more than I ever have in the past. This is partly due to me being more comfortable doing so with my new webcam and audio setup, as I used to take out a camcorder and tripod to do them!

One thing I’ve noticed when editing and playing back my videos is just how often I say “Um” or “Uh”. I say it so often in some videos that it is extremely annoying and distracting. Now that I’m aware of it, I am trying to rid myself of this bad habit.

In my video below, I talk about this more, as well as some of the tips and tricks I’ve learned to try to help combat this verbal faux pas.

(Note: You may need to visit the post directly at TylerCruz.com if you’re reading this via e-mail or RSS in order to see the video.)

The YouTube video I reference in my video can be found here.

Posted: October 3rd, 2017 under Videos 6 Comments